How long does delivery take?
Orders are prepared in 1 to 2 business days, then delivered in 5 to 8 business days, with tracking. Shipping is free to the 48 contiguous states and Washington, D.C.
Will I pay customs or import fees?
No. Duties are included in the price. Nothing to pay on delivery.
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, PayPal and Shop Pay. Payment is processed securely by Shopify at checkout. We never see or store your full card number. Prices are in U.S. dollars; any state sales tax is shown before you pay.
Do you ship to Alaska, Hawaii or outside the US?
Not yet.
Which stove fits which tent?
The stove pipe has to pass through the tent's stove jack, and the stove needs room around it. Our Kit Builder suggests a tent, stove and pipe length for your group and draws the layout to scale. Not sure? Email us the tent you own and we will tell you what fits.
Is a hot tent safe?
Used correctly, yes. Keep the stove 3 ft (91 cm) from the walls, run the pipe at least 39 in (99 cm) above the chimney port, keep a vent open, use a spark arrestor and carry a carbon monoxide detector. Flame-retardant fabric is not fireproof: never leave a lit stove unattended.
Can I return a tent or a stove?
Yes, within 30 days of delivery: the stove never lit, the tent never pitched outdoors, complete and in its original packaging. Return shipping is on you for a change of mind and on us if the item arrived damaged, defective or wrong. Refunds are issued within 10 days of receiving and checking the return. See our Refund & Return Policy.
What if something arrives damaged?
Email us within 48 hours with photos. We send a replacement part, a replacement product or a refund, your choice, and we cover the return.
How do I track my order?
When your order ships, we email you a tracking number. See Track Your Order.