Refund policy

Last updated: October 6, 2026

Cinderlodge (cinderlodge.com) is operated by FBA Ventures LLC, a Wyoming limited liability company. If something isn't right with your order, here is exactly how returns work.

1. 30-day return window

You may return most items within 30 days of the delivery date shown in your tracking information.

To be eligible for a return, the item must be:

complete, with all its parts and accessories (poles, stakes, guy lines, inner tent, stove legs, pipe sections, spark arrestor, bags, instructions) in its original packaging;
unused: a tent that has not been pitched outdoors, and a stove that has never been lit (heat discolors titanium and steel permanently);
accompanied by your order number.

A stove that has been lit, and a tent or accessory that has been used in camp, cannot be returned for a change of mind. They remain covered if they arrived damaged or defective (see section 6).

2. How to start a return

1. Email us at contact@cinderlodge.com within 30 days of delivery with your order number and the reason for the return.

2. We reply with the return address and packing instructions. Please do not send anything back without contacting us first. Packages sent without instructions may not be accepted.

3. Ship the item back within 7 days of receiving our instructions.

Returns go to our U.S. returns center, only after we confirm your return and send you a return reference:

Cinderlodge Returns, c/o Red Stag Fulfillment

5656 John Cannon Dr

Salt Lake City, UT 84116

United States

Please write your order number and return reference clearly on the package.

3. Return shipping costs

Change of mind (you no longer want the item or changed your mind about the model): return shipping is paid by you. Use a tracked service and pack the item in its original box with all the protective material. We cannot refund an item we never receive, or one damaged because it was packed loosely.
Our mistake (item damaged on arrival, defective, or not what you ordered): we cover the return shipping (see section 6).

There is no restocking fee.

4. Refunds

Once your return arrives, we inspect it and email you the result. Approved refunds are issued within 10 days of receiving and inspecting the item, to your original payment method. Your bank or card issuer may take a few additional business days to post the credit.

Your refund covers the price you paid for the item. Shipping to you is free, so there is no shipping charge to deduct.

If a returned item is incomplete, damaged, or shows use, we will contact you. We may offer a partial refund that reflects the missing or damaged parts, or send the item back to you at your expense.

5. Items that cannot be returned

Stoves that have been lit, tents that have been used in camp, and any item modified or repaired by a third party cannot be returned for a change of mind, unless they arrived damaged or defective.

6. Damaged, defective, or wrong items

Please open your package and check the tent, the stove, the pipe sections and all accessories as soon as it arrives, before first use.

If your order arrives damaged, defective, or is not what you ordered:

email us within 48 hours of delivery at contact@cinderlodge.com with your order number and clear photos of the box (outside and inside) and of the damaged parts;
please keep all the packaging until the issue is resolved, as the carrier may ask to see it;
we will send a replacement part, a replacement item or issue a full refund, your choice, subject to availability. We pay for any return shipping in these cases and send you a prepaid label when a return is needed.

7. Exchanges

To change a size or a model, return the item following this policy and place a new order. If you are unsure which stove or tent fits your trip, email us before ordering and we will help you choose.

8. Order cancellations

You can cancel your order free of charge until it ships: email us as soon as possible. Once an order has shipped, it can no longer be cancelled, but you can return it under this policy.

9. Warranty

We do not offer a separate written warranty. Damaged, defective, or wrong items are handled under section 6. Nothing in this policy limits any rights you may have under applicable law.