Shipping policy

Last updated: October 6, 2026

Cinderlodge (cinderlodge.com) is operated by FBA Ventures LLC, a Wyoming limited liability company.

1. Where we ship

We ship to addresses in the contiguous United States (the 48 states and Washington, D.C.).

We currently do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or outside the United States.

Tents and stoves ship in large cartons, so we cannot ship to P.O. boxes. Please use a street address.

2. Shipping cost

Shipping is free on every order within our delivery area. There is no minimum order amount.

3. Duties and taxes

Import duties are included in our prices. There are no customs or import fees for you to pay, and nothing is due to the carrier on delivery.

Applicable U.S. state sales tax, if any, is calculated and shown at checkout before you pay.

4. Processing and delivery times

Processing time: orders are prepared and shipped within 1 to 2 business days after payment is confirmed.
Delivery time: once shipped, orders are delivered within 5 to 8 business days.
Total: most orders arrive within 6 to 10 business days of being placed.

Business days are Monday to Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays are processed the next business day.

Orders with several items may arrive in separate packages, each with its own tracking number.

5. How your order is packed

Tents ship folded in their storage bag inside a carton. Stoves ship flat-packed with their pipe sections in a separate box or sleeve. Winter kits arrive with every part listed on the product page; the tent and the stove may ship in separate packages.

6. Tracking

Every order is shipped with tracking. When your order ships, you receive a confirmation email with your tracking number. You can also follow the steps on our Track your order page.

7. Delays

If we cannot ship your order within the time stated above, we will email you with a revised shipping date and give you the option to cancel your order for a full refund.

Carrier delays caused by weather, peak seasons, or other events outside our control can occasionally add time. If your package is late, we will contact the carrier for you.

8. Delivery address

Please check your shipping address at checkout. If you notice a mistake, email us before your order ships and we will correct it. If a package comes back to us because of an incorrect or incomplete address, we will contact you to arrange reshipment.

9. Damaged, lost, or missing packages

Damaged on arrival: please open your package and check the tent, the stove, the pipe sections and all accessories as soon as it arrives, before first use. Report any damage within 48 hours of delivery, with photos of the box and the damaged parts. See section 6 of our Refund Policy.
Marked as delivered but not received: check with neighbors and your building's mail area, then email us within 7 days of the delivery date. We will open an investigation with the carrier and work with you to resolve it.
Lost in transit (no tracking update for 7 business days): email us. We will file a claim with the carrier and send a replacement or a refund once the carrier confirms the loss.